Billing & payments

Describes how to view billing transactions and manage payment methods for Redis Cloud subscriptions.

The Billing & Payments screen:

  • Shows recent transactions for your account
  • Helps you manage your payment methods
  • Applies coupon credits to your account
The Billing & Payments screen shows billing transactions and manage payment methods.

The following tabs are available:

  • The Billing History tab displays recent charges and payments. Each transaction includes the following details:

    Detail Description
    Date Date the transaction was recorded
    Description Description of the transaction
    Reference Reference number
    Amount Transaction amount

    Billing details may vary between regions.

    You can download invoices on this tab.

    A Pay Now button appears in selected regions.

    Use the Pay Now button to Pay your invoice in selected regions.

    Select this button to pay your invoice.

  • The Payment Methods tab lists your current payment methods. You can add a new payment method, associate different payment methods with specific subscriptions, and remove payment methods.

    The Payments Methods tab helps you manage payments for your subscriptions.

    Select Add Credit Card to enter new credit card details.

  • The Credits tab shows coupon credits that have been applied to your account, if any.

    The Credits tab lets you apply coupons to your account and shows credits that have already been applied.
    Detail Description
    Code Coupon code
    Coupon Amount Amount credited to your account
    Current Balance Amount left
    Date added Date applied to your account
    Expiration Date Date the amount expires

    You can apply a coupon on this tab.

Download invoice

To download an invoice:

  1. In the Redis Cloud console, select Billing & Payments.

  2. From the Billing History tab, locate and select the invoice.

  3. Select the Download invoice icon displayed to the right of the invoice amount.

    Use the download icon to download a PDF for the selected invoice.

The invoice is downloaded as an Acrobat PDF file. Use your browser's download features to manage the file.

Add payment method

To add a new payment method:

  1. In the Redis Cloud console, select Billing & Payments > Payment Methods.

  2. Select Add credit card and add the credit card details.

    Select Add Credit Card to add a new payment method
  3. If you need to change the account billing address for this card, activate the Change Address slider and enter the new billing address.

    Deactivate the Use account address slider to specify a different billing address.
    Note:
    Changing the billing address for your account will remove any payment methods associated with the old billing address.
  4. Select the Add Credit Card button to save your changes.

    Use the Save Card button to save new payment details.

Edit billing address

To edit the Redis Cloud account billing address:

  1. In the Redis Cloud console, select Billing & Payments > Payment Methods.

  2. Select Credit card options > Edit billing address.

    The Credit card options menu on the upper-right hand corner of the payment method.
  3. Enter the new billing address. You must re-enter your payment method details to confirm your address change.

    The Edit account billing address screen.

    Select the checkbox to confirm that your previous payment methods will be removed.

    The Edit account billing address screen.

    Select Continue to save your new address.

    Note:
    Changing the billing address for your account will remove any payment methods associated with the old billing address. See Add payment method to learn how to add a payment method back to your account.

Edit mailing address

To edit the mailing address associated with a payment method:

  1. In the Redis Cloud console, select Billing & Payments and then select the Payment Methods tab.

  2. Select Credit card options > Edit mailing address.

    The Credit card options menu on the upper-right hand corner of the payment method.
  3. If the mailing address is different from the billing address, deactivate the Use billing address slider and enter the new mailing address.

    The Edit mailing address screen.

Apply coupon

Coupons apply credits to your Redis Cloud account. To redeem a coupon:

  1. In the Redis Cloud console, select Billing & Payments and then select the Credits tab.

  2. Enter the coupon code and then select the Apply button.

    Use the Apply button to redeem a coupon.

    The value of the coupon is applied to your account when accepted.

For help, contact Support.

Note:

Generally, charges are non-refundable.

For any special circumstances that may warrant a refund, please contact Support and be sure to provide detail about the reasons for the refund request.

Download cost report

Select the Cost report button to download a report of all shard costs in CSV format.

The cost report download button.

The report gives a breakdown of all your Redis billing unit costs, per subscription and database, by month. Subscriptions under the minimum subscription price are broken down into actual billing unit prices and the difference from minimum price.

RATE THIS PAGE
Back to top ↑