If you encounter any issues that you are not able to resolve yourself and need to contact Redis support for assistance, you can create a support package that gathers all essential information to help debug your issues.

Note:
The process of creating the support package can take several minutes and generates load on the system.

Cluster Manager UI method

To create a support package from the Cluster Manager UI:

  1. In the navigation menu, select Support.

    Select Support and create a support package.

  2. Select Proceed.

  3. In the Create support package dialog, select Run process.

  4. The package is created and downloaded by your browser.

Command-line method

If package creation fails with internal error or if you cannot access the UI, create a support package for the cluster from the command line on any node in the cluster using the rladmin cluster debug_info command:

/opt/redislabs/bin/rladmin cluster debug_info

  • If rladmin cluster debug_info fails for lack of space in the /tmp directory, you can:

    1. Change the storage location where the support package is saved:

      rladmin cluster config debuginfo_path <path>

      The redislabs user must have write access to the storage location on all cluster nodes.

    2. On any node in the cluster, run:

      rladmin cluster debug_info

  • If rladmin cluster debug_info fails for another reason, you can create a support package for the cluster from the command line on each node in the cluster with the command:

    /opt/redislabs/bin/debuginfo

Upload the tar file to Redis support. The path to the archive is shown in the command output.

REST API method

You can also use debuginfo REST API requests to create and download support packages.

To download debug info for all nodes:

GET /v1/debuginfo/all

To download debug info from all nodes that relates to a specific database, replace <bdb_uid> in the following request with the database ID:

GET /v1/debuginfo/all/bdb/<bdb_uid>