Create a support package
If you encounter any issues that you are not able to resolve yourself and need to contact Redis support for assistance, you can create a support package that gathers all essential information to help debug your issues.
Cluster Manager UI method
To create a support package from the Cluster Manager UI:
In the navigation menu, select Support.
In the Create support package dialog, select Run process.
The package is created and downloaded by your browser.
If package creation fails with
internal error or if you cannot access the UI, create a support package for the cluster from the command line on any node in the cluster using the
rladmin cluster debug_info command:
/opt/redislabs/bin/rladmin cluster debug_info
rladmin cluster debug_infofails for lack of space in the
/tmpdirectory, you can:
Change the storage location where the support package is saved:
rladmin cluster config debuginfo_path <path>
redislabsuser must have write access to the storage location on all cluster nodes.
On any node in the cluster, run:
rladmin cluster debug_info
rladmin cluster debug_infofails for another reason, you can create a support package for the cluster from the command line on each node in the cluster with the command:
Upload the tar file to Redis support. The path to the archive is shown in the command output.
REST API method
You can also use
debuginfo REST API requests to create and download support packages.
To download debug info for all nodes:
To download debug info from all nodes that relates to a specific database, replace
<bdb_uid> in the following request with the database ID: